What your security and procurement teams will ask.
Who we are, how a One Retail environment is hosted and protected, and the documents we share under NDA. If something you need is not here, ask us.
At a glance
Legal entity
The One Retail Pte. Ltd.
UEN 201817395W, incorporated in Singapore in 2018.
Deployment
A private environment per client
Your own application, database and file storage. No shared tenancy and no shared database.
Hosting
Where you prefer
Alibaba Cloud by default, the cloud provider you already use, or your own data centre.
Under NDA
The security pack
Our architecture overview and our SLA and support terms, plus answers to your security questionnaire.
The details your vendor onboarding asks for.
One Retail is built, sold and supported by The One Retail Pte. Ltd., a private limited company registered with the Accounting and Corporate Regulatory Authority of Singapore.
- Registered name
- The One Retail Pte. Ltd.
- UEN
- 201817395W
- Incorporated
- Singapore, 2018
- Singapore office
- 1 Kim Seng Promenade, #11-00, Singapore 237994 (registered office)
- Kuala Lumpur office
- Level 20, Menara 1 Sentrum, 201 Jalan Tun Sambanthan, Brickfields, 50470 Kuala Lumpur, Malaysia
- Sales and general
- hello@theoneretail.com
- Security and vulnerability reports
- security@theoneretail.com
- Data protection
- dpo@theoneretail.com
Your own environment, not a slice of ours.
One Retail is deployed privately for each client. Your stores, your data and your integrations run in an environment that belongs to you, sized for your estate and upgraded on a schedule you agree.
Dedicated environment
Application, database and file storage provisioned for you alone. Nothing is shared with another retailer.
Your region, your cloud
Hosted in the region you choose: on Alibaba Cloud by default, on the cloud provider you already use, or in your own data centre if policy requires it.
Upgrades on your calendar
Releases are staged to your environment on a schedule you agree, with a rollback path, never pushed to everyone at once.
Your keys, your backups
Encryption keys, backup retention and access to raw data stay under your control and your audit.
Built into the platform, in every environment.
Single sign-on and roles
One identity across every module, app and partner portal, with roles scoped to company, region and store.
Audit trails
Price changes, promotions, stock adjustments and permission changes are logged with who, what and when.
Device control
POS and handheld releases are staged, monitored and can be rolled back remotely.
Private hosting per client
Every retailer runs in their own dedicated environment. No shared tenancy, no shared database, no noisy neighbours.
Data residency
Your environment is deployed in the region your regulator expects, with backups and retention you control.
Offline resilience
Lanes keep trading when the store loses connectivity and reconcile when it returns.
More on how these work: Security and trust.
The security pack.
Shared with retailers in evaluation, under a non-disclosure agreement. We also answer your security questionnaire during evaluation.
Request the security pack-
Architecture overview
How the platform and your private environment are built, hosted, backed up and connected to your other systems.
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SLA and support terms
Support hours, response and resolution times, and the service levels in our agreement.
Policies
Report a vulnerability
If you believe you have found a security weakness in our website or platform, email security@theoneretail.com with what you found and how to reproduce it. Please do not test further, and do not access or change data that is not yours.